Timo Documentation

Support

Get help when you need it. We're here to support you every step of the way.

How Can We Help?

Our support team is dedicated to helping you get the most out of Timo. Whether you're just getting started or need help with advanced features, we're here to assist you.

Support Options

Email Support

  • Response time: 24 hours
  • Best for: detailed questions and account help

Live Chat

  • Response time: Immediate (business hours) - Best for: quick answers and troubleshooting

Documentation

  • Self-service, available 24/7 - Guides, FAQs, and API reference

GitHub Issues

  • Community support, bugs, feature requests
  • Track progress and subscribe to updates

Before You Contact Us

Please check our documentation and FAQ first—most answers are one search away.

Before You Contact Us

To help us assist you more effectively, please check these resources first:

  • Browse our documentation for detailed guides
  • Check our FAQ section for common questions
  • Search our knowledge base for specific topics
  • Check if your question has been answered in our community forums

What to Include in Your Support Request

When contacting support, please include:

  • Your account email address
  • A clear description of the issue or question
  • Steps to reproduce the problem (if applicable)
  • Screenshots or error messages (if relevant)
  • Your browser and operating system information

:::tip Pro Tip For the fastest response, use our live chat feature during business hours (9 AM - 6 PM EST, Monday-Friday). :::

Business Hours

Our support team is available:

  • Monday - Friday: 9:00 AM - 6:00 PM EST
  • Saturday: 10:00 AM - 4:00 PM EST
  • Sunday: Closed

For urgent issues outside business hours, please email us and we'll respond as soon as possible.